While logged in to your My Frame Gallery, go to the "Add Frames" part of the menu.

Here, you will have a choice of how to add your frames.
This option allows you to manually add frames one-by-one so that your gallery matches your inventory or the subset of it that you want to display.

Use the search features to find the styles you wish to add. On the left, via the dropdown menus, you can search for entire manufacturers, brands, or collections at once. This is useful if you want to add multiple styles at once. For a more precise search, use the radio buttons and search bar to search by keyword.

When you locate the style(s) that you wish to add, click the checkboxes to add them to your Gallery. You can also click the box at the top to “Add All Frames”.

Be sure to save your changes and then publish your updated gallery!
This option allows you to select the brands or collections that you wish to display, and then the system will automatically update them on a weekly basis to include any newly released frames.

Click the + sign next to the manufacturer to see the Brands carried.
Click the + sign next to each Brand to see the Collections within that brand.
Click the ☑ check boxes next to each Brand or Collection to add/remove to your Gallery.

You can also click the + sign next to each Collection to display all of the styles in that Collection and uncheck any styles that you want to exclude from your Gallery.

Note that unless you manually exclude a style, we will keep your auto-brand selections up to date by adding any newly released styles within those brands to your gallery automatically.

Be sure to save your changes and then publish your updated gallery! If you prefer to list only the individual styles that you carry in inventory (select styles from each manufacturer’s brands), then to get you started, we offer a no charge inventory upload from a supplied excel or csv file. Please contact technical support at [email protected] for more information.

While logged in to your My Frame Gallery, go to the "Review/Edit" part of the menu.

In the search section, select the manufacturer, brand, or collection you wish to remove frames from, or enter a specific style name in the search box:

In the results, click the red X’s to remove those frames. Clicking the red X at the top will remove ALL of the results.

Be sure to save your changes and then publish your updated gallery!

Note: This step is only necessary if you added frames manually via frame search. The Auto-Brand Update automatically hides frames without images on your gallery.

While logged in to your My Frame Gallery, go to the "Review/Edit" part of the menu.

In the search section, select the option “No Image” under “Frames with Images:”

In the results, click the red X’s to remove those frames. Clicking the red X at the top will remove ALL of the results with no image (recommended).

Be sure to save your changes and then publish your updated gallery!

This depends on whether you have chosen to add frames manually via frame search or chosen to use the Automatic-Brand Update feature.

If you add frames manually, then no, new frames will not be added to your gallery until you log in and make the updates yourself.

If you add entire brands and collections via Auto-Brand Update, then yes, new frames will be added automatically unless you log in and specifically exclude those styles.

For more information, please see the “How do I add my products?” question.

When a frame supplier discontinues a product, it will be automatically removed from your Frame Gallery.

TIP – if you are looking to check if a frame is active or discontinued, you can use the Price Search on the home page of www.framesdata.com.

Your personal Frame Gallery URL can be found on both your Settings page and your Publish page. This URL can be put on your website (or shared on social media such as Twitter or Facebook) so that, when clicked, your customers will be taken directly to your Frame Gallery page on Framesdata.com.

We recommend embedding this URL behind an image or a graphic on your website (such as a “View our Frames” banner) to give the most professional appearance.

Your My Frame Gallery can also be embedded directly onto a webpage using an iframe. For more information, please see the blog post linked below:

http://blog.framesdata.com/how-to-embed-a-frame-gallery-directly-on-your-site-with-an-iframe

My Frame Gallery is designed to help you drive more traffic into your store by showing potential customers what frames they can find when they come in. We show frame information including sizing, available colors, high quality frame images, and Virtual Try On.

We do not show pricing or UPC data to prevent your potential customers from being able to easily price-compare your frames with those of other online retailers without ever setting foot in your store.

While the majority of styles have Virtual Try On functionality, some styles do not yet have a VTO image available. In those cases, the Virtual Try On button does not appear on the style page.

We are actively working with our manufacturers to expand our collection of Virtual Try On images.

My Frame Gallery is compatible with desktop computers, tablets, and mobile phones, as well as with most internet browsers. My Frame Gallery has built in responsive design that scales the page to match the device it is being viewed on.

Flash player is required for the Virtual Try On plugin

If your computer/device has a camera, the My Frame Gallery Virtual Try On powered by Fitting Box will offer you the option of taking a photo.

If your computer/device has a camera and you are not seeing the camera icon, we suggest you check your browser settings to ensure that:

• Your camera is enabled
• Flash is enabled

Do you have a question we didn’t address? Contact our Technical Support at [email protected], or by phone at 1-800-821-6069 ext 1.

The Favorites feature was developed to help you increase your level of patient interaction before they even step foot in your dispensary.

The Favorites feature will allow patients on your frame gallery to select and create a list of their favorite frames. The list is then saved by the patient in an encrypted email that is sent to your practice and to the patient. It enables your patients to begin the communication process with you and streamline the selection process ahead of their appointment. You can have the frames ready to try-on or just get a sense of what your patients are looking for and suggest alternatives.

Before activating your Favorites Settings page we must receive a completed Business Associate Agreement from your practice. The process is simple and straight forward. From the main My Frame Gallery settings page, select Favorites Settings. You will see simple instructions and prompts for downloading, completing and submitting a Business Associate Agreement to Frames Data.

Once we receive your completed BAA we will promptly activate your settings page and send you an email confirmation.

Favorites are sent via encrypted email and are generated by an online form that will appear on your Frame Gallery. The Favorites Settings Page is where you will enter the information you want on that form. As you complete the left hand side of the page, you will see the Favorites form preview on the right.

Fill In the practice information fields that you would like to appear on the form (and in the emails that will be received by patients).

The TO email address is the email address in your practice that patient Favorites will be emailed to. You can enter more than one email address (separated by commas) if you would like multiple email addresses within your practice to receive incoming Favorites. It is important that these email addresses are frequently checked.

Only one email address can be added here. When patients submit the online Favorites form they will receive an email of their Favorites coming from your practice.

What email address would you like it to come from? You can choose any email address that you like, though ideally it will be the same email as the TO email address above. However, be aware that patients may reply to this email address as well.

This optional copy will be displayed in the email that is automatically sent to your patient after they submit their Favorites. For your convenience we have pre-populated this field with the following message. You can change it whatever you like or leave it blank.

Thanks for visiting our online frame gallery. We can’t wait to show you these and more styles you’ll love!

- First Name, Last Name, Email Address are required fields and must be filled out. You can select whether you want phone number to be required or optional.

- Select any or all Yes/No questions to be included on your Favorites form?

• Do you have an appointment scheduled with (your practice name)?
• Would you like (your practice name) to contact you to setup an appointment?
• Would you like (your practice name) to contact you with more information about these frames and how to purchase them?
• May we contact you with information about new products and promotions?

After you complete your settings, click the orange SAVE Favorites Settings button.

Next fill in the form on the right as if you were a patient and hit the SEND button.

• Note that mandatory fields are indicated by an *.
• You can make up a name or a phone number, just be sure to enter a valid email address
     (ideally one that is different than your TO or FROM practice address).
• Your test emails will include some pre-populated frames

Check your “TO” email address to see the email that your practice will receive. Check the email address you entered on the test form to see what the patient will receive. Note that these emails will include some frames that are prepopulated for testing only.

Edit your settings and test until you are satisfied then be sure to SAVE again.

When you are ready, Turn your Favorites on – The button will turn green. Your Favorites feature is now LIVE!

Favorites submissions will appear in your email from: [email protected] with the subject line: You’ve Received an Online Favorites Submission

It will include:

• Patient Contact Information: First Name, Last Name, Email and (optional or required) Phone Number
• Answers to the Yes/No Questions that appear on your online form.
• The patient’s selection of styles added to their Favorites: image, brand name, style name.

The Favorites will appear in your patients email from the “FROM” email address you entered in Favorites Settings with the subject line: Your (Practice Name) Favorites

It will include:

• Your practice information (as entered in Favorites Settings)
• Your custom email message (as entered in Favorites Settings)
• The patient’s selection of styles added to their Favorites: image, brand name, style name.

Maximum of 15.

No, you do not need to go back to main settings and publish your gallery.

After completing, saving, and testing your Favorites settings, simply click Turn Favorites On.

You must first set up and publish your gallery before you can set up and turn on your Favorites.